Yes! All our cleaners undergo a thorough background check that includes local, state, and national databases to review criminal records, driving records, and social security traces.

‍

We take the time to get to know our team members. Our extensive hiring process includes a personality test to ensure they’re the right fit for our standards.

‍

When you choose Flatiron Maids, you are selecting high-quality professionals who deliver exceptional work.

Our cleaners bring at least 3 years of home cleaning experience. Flatiron Maids home cleaners are subcontractors who are among the top 5% of all cleaners we prospect. In most cases, we send one cleaner to clean your home. In homes with 3+ bedrooms, we send two cleaners to ensure timely completion. For any recurring cleanings, you will be matched with the same cleaner each time.

Yes! We suggest writing instructions in the comment section of the booking form, or contacting our customer support email at hello@flatironmaids.com. This way, we log instructions on your account, ensuring consistent quality each time.

Absolutely! Our cleaners like this consistency too as it helps improve both speed & quality over time.

‍

Please note that occasionally due to sickness or unexpected events, there may be times when your preferred cleaner is unavailable. If this happens, we’ll inform you in advance via email.

Customer satisfaction is our #1 priority. We can easily switch your cleaner to find the perfect fit for you. 

Yes! Our team cleans your home in a professional and efficient manner, allowing you to stay productive. We treat your home environment with the utmost respect — no loud music, phone conversations, or unnecessary noise. 

‍

Our customers who WFH frequently describe us as thorough and efficient in their feedback.

We understand that inviting someone new into your home can be a bit nerve-wracking. Rest assured, we take your security and peace of mind very seriously.

‍

Our staff undergoes thorough background checks, and we only hire individuals we would trust in our own homes.

‍

To help you feel more comfortable, we strive to match you with the same cleaner each time. Seeing familiar faces and getting to know them can help establish a routine you can trust.

‍

We prioritize transparency and open communication. If you ever have specific preferences or concerns, please let us know. Your comfort and trust are our first priorities.

Certainly. We understand the importance of your personal belongings - our cleaners treat your home with the utmost care and respect.

‍

Our cleaners know that they are not just cleaning a space – they are guests in someone’s home. This mindset ensures that your belongings are handled with the same care and consideration as if they were our own.

‍

If you have specific instructions or items that need special attention, please let us know.

Yes, you are. We are fully insured for both property damage and employee injury while working in your home. This means you’re protected and won’t have to worry about unexpected liabilities.

‍

Not all cleaning services provide this level of assurance. Many individuals or smaller companies don’t buy insurance, leaving homeowners vulnerable.

We take every measure to prevent accidents, but if something is damaged, we take full responsibility. We are proactive and will inform you immediately if something needs your attention.

We designed our platform to provide reliable, competitive, and flexible estimates for your home, using thousands of data points collected in real time.

‍

The main factors of our pricing calculator are:

‍

• The size of your home
• The frequency of cleanings
• The cleaning type
• Your choice of add-ons

We offer discounted pricing for recurring cleanings because it helps us plan our routes efficiently and maintain your home consistently. By committing to a regular schedule, we can streamline our operations and pass the savings on to you.

‍

This discount is our way of thanking you for choosing Flatiron Maids to take care of your home. Please note that you can cancel recurring bookings anytime; there are NO contractual commitments or hidden fees.

We know that life happens and you might need to cancel or reschedule your cleaning. Just let us know by 3 PM the day before your visit, and we’ll change it without any fees. If you need to cancel after 3 PM the day before, a $40 late cancellation fee will apply.

While tipping is not required, it is appreciated. Our team works hard to ensure your home is cleaned to the highest standards, and a tip is a kind gesture they truly value. Tipping is customary but entirely at your discretion, and it won’t affect the level of service you receive.

You can definitely expect a clean home when we’re done!

‍

Our cleaner will arrive within the scheduled time window with basic cleaning supplies. We'll send a reminder text when they're ~30 mins away. They will complete the cleaning checklist for your home, and you’ll be billed electronically 6 hours after your cleaning is done.

We provide basic equipment required for cleaning your home, with some exceptions. We suggest customers have equipment that allows our cleaners to efficiently do their best work. These tools are too heavy for our cleaners to transport. Therefore, we do not provide:

‍

• Vacuum
• Conventional mop and bucket
• Step stool
• Toilet brush
• Specialty products, such as:
  • Heavy-duty bathroom cleaner
  • Wood cleaner
  • Bleach
  • Stainless steel cleaner

‍

If you have any of these items and would like us to use them, please leave them out in clear view with directions for our cleaning staff.

Please read our Cleaning Types page to see the full list of what will be cleaned.

In most cases, we send 1 cleaner to clean your home. In homes with 3+ bedrooms, we send 2 cleaners to ensure timely completion. For any recurring cleanings, customers will be matched with the same cleaner each time.

Yes, there are certain areas and items we don't clean:

‍

• Areas higher than the second step of a step ladder
• Chandeliers
• Mold, bodily fluids, pet waste, vomit, etc.
• Light bulbs
• High levels of trash or clutter
• Painted walls
• Interior of washer and dryer

Yes, they can. We're pet-friendly and can clean with your pets in the home. However, if your pet doesn’t like strangers or can be aggressive, it’s best to secure them. This allows our cleaner to work efficiently and reduces your pet’s anxiety about having others in their space.

For partial cleaning pricing, please reach out to our customer service team support@flatironmaids.com with specific details on what you’d like cleaned, and we'll create a personalized cleaning plan tailored to fit your needs and budget.

‍

Our cleaners will show up at the time that you choose in your booking. You’ll also receive a reminder email two days before your cleaning and a text reminder the day before. On the day of your cleaning, you’ll get a text when we’re on our way to your home, usually about 30 minutes before we arrive.

You sure can. Just let us know which day works for you, and we'll make the change.

We know that life happens and you might need to cancel or reschedule your cleaning. Just let us know by 3 PM the day before your visit, and we’ll change it without any fees. If you need to cancel after 3 PM the day before, a $40 late cancellation fee will apply.

Simply send us an email at hello@flatironmaids.com if you’d like to cancel your recurring cleaning visits, and we’ll confirm promptly.

‍

There are no contracts when you choose Flatiron Maids and zero cancellation fees.

‍

However, if you cancel your recurring visits before the second cleaning, there is a nominal $59 charge. This charge aligns your initial cleaning cost with our one-time cleaning price. We understand that circumstances can change, and we aim to make the process as straightforward as possible.

Yes you can! We never cancel.

Yes, we do offer specific appointment times for our cleaners to arrive. Occasionally, due to unanticipated traffic, a cleaner may be slightly late. If there are any changes to the arrival window during the day, we'll notify you promptly. On the day of your cleaning, you’ll get a text when we’re on our way to your home, usually about 30 minutes before we arrive.

If your cleaning day falls on a holiday (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day), we'll reach out beforehand to see if rescheduling to the day before or the day after will work for you.

No, you don't. In fact, 75% of Flatiron Maids customers are not home when we clean. You can leave a key in a lockbox, with the doorman, or a secret place. After we clean, we will lock up as instructed.

‍

If you prefer to be home to let the cleaner, that’s perfectly fine too. Just let us know what works best for you, and we'll accommodate your preference.

You have a few options for allowing the cleaner to enter your home:

‍

• Leave the key & instructions with the doorman
• Leave a key in a secret place or lockbox
• Be home to let your cleaner in

‍

Whatever works best for you, we can accommodate. You can leave specific instructions in the comments when booking.